These Terms and Conditions describe the rules that apply to use of the Jokabet platform and the relationship between us and people who register or otherwise use the service. We provide casino and betting services subject to these terms; by opening an account or using the site you accept and agree to be bound by them. If you do not accept these terms you must not use the platform.
Account holders are responsible for maintaining accurate and up‑to‑date personal information and for keeping account login details secure. Accounts must be used only by the person named on the account; shared, joint or third‑party accounts are not permitted. We may require identity, address and payment method verification before allowing account activity or processing withdrawals. You must notify us immediately if you suspect unauthorised access to your account.
We may impose account limits, including deposit, loss and stake limits, and may restrict activity where required for compliance or safer gambling reasons. Breach of these terms, fraudulent activity, use of automated systems (bots) or attempts to circumvent controls may result in account suspension, restriction or closure and forfeiture of winnings.
Only persons who meet the eligibility criteria set out on the platform may register. Users must be at least 18 years old (or the minimum legal gambling age in their jurisdiction, if higher) and must comply with any residency or local legal restrictions. It is the user’s responsibility to ensure that use of the service is lawful in their location. We reserve the right to refuse or close accounts where eligibility cannot be demonstrated.
Users must only use the platform for lawful and legitimate purposes. Prohibited conduct includes, without limitation, cheating, collusion, money laundering, chargebacks, account farming, automated play, unauthorised scraping of data and deliberate exploitation of software or processes. Users must not attempt to manipulate game outcomes or promotional mechanics. We may monitor activity and take action where misuse is detected.
Promotions and bonuses are governed by specific terms and conditions that apply to each offer. Users must comply with those terms, including any wagering requirements, maximum stake rules, eligible games and expiry periods. Promotions may be refused, withdrawn or amended at our discretion where there is reasonable suspicion of abuse or error. Winnings credited under a promotion may be withheld pending verification.
Deposits and withdrawals are subject to the payment methods made available for your account and to any limits shown in your account area. Withdrawals are subject to identity and source‑of‑fund checks; we may require documentation before releasing funds. Large withdrawals may be processed in instalments for compliance reasons. Users must not request chargebacks on settled transactions; doing so may lead to action against the account.
If you have a query or dispute you should contact customer support via the channels provided on the platform. We will investigate and aim to resolve matters promptly. We may request supporting documentation and will communicate the outcome in writing. If a dispute cannot be resolved internally, you may be entitled to refer the matter to an appropriate independent adjudicator or regulatory body where available.
We may amend these terms from time to time. Where changes are material we will provide notice through the platform or by other reasonable means. Continued use of the service after publication of updated terms constitutes acceptance of those changes. Users should check the terms regularly to remain informed.
