Privacy and Data Policy

This Privacy Policy explains how Jokabet collects, uses and protects personal information when you register an account, play games, place bets or otherwise use our services. We take your privacy seriously and set out here the types of information we process, how we use it, who we share it with and the measures in place to keep it secure. If you also use Joka Bet branded services, the same practices apply across both names.

Types of data we collect

Personal data

Identity details: name, date of birth and government ID where required for verification.
Contact details: email address, postal address and telephone number.
Account credentials: username and encrypted password.

Technical data

Device and browser information, IP address and connection logs.
Usage data such as pages visited, time spent and error reports.
Cookies and similar tracking identifiers used for preferences and analytics.

Transactional data

Payment and billing details, deposit and withdrawal history.
Wagering activity, game history and loyalty points or rewards balances.
Records of support interactions and any communications you send.

How we use your information

To operate and administer your account, process deposits and withdrawals and verify identity where required.
To provide, personalise and improve services, including responsible gambling checks and account security.
To prevent fraud, money laundering and other unlawful behaviour, and to comply with legal obligations.
To communicate updates, service information and transactional messages; marketing communications are sent only with your consent where required.
To perform analytics and improve site reliability and user experience.

Data protection and storage

We protect personal information using technical and organisational measures. Data is stored on secure systems with access controls and encryption in transit. We use industry-standard transport encryption (for example TLS) and work with recognised infrastructure and security providers to guard against unauthorised access. Retention periods are limited to what is necessary for the purposes described, compliance with legal obligations, or as otherwise permitted by law.

Cookies and tracking technologies

We use cookies and similar technologies to operate the site, remember preferences, provide analytics and support advertising where applicable. You can manage most cookie settings in your browser or via the cookie controls on our site. Blocking certain cookies may affect the functionality of parts of the service.

Information sharing and third parties

We may share information with payment processors, identity verification and anti-fraud providers, service and hosting providers, regulatory or law enforcement bodies where required, and other partners who act on our behalf. Third parties process data under contract and are required to maintain appropriate protections.

User rights

Access: request a copy of personal data we hold about you.
Correction: ask us to correct inaccurate information.
Deletion: request deletion where there is no lawful reason to retain data.
Restriction or objection: seek to limit or object to certain processing where applicable.
Data portability: request a machine-readable copy of data you provided.

Access, correction and deletion of data

You can update many account details via your account settings. To request access, correction or deletion, contact [email protected]. We will verify your identity before responding and provide information about any legal limits to requests, for example where retention is required for compliance or fraud prevention.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified through the website or your account. Please review this page regularly to stay informed about how we handle personal information.