Support is available to help with enquiries, account-related issues, technical concerns or general feedback. Players can contact the authorised support centre for prompt assistance; enquiries are routed to the appropriate department within the organisation and handled courteously. The team aims to reply swiftly and will escalate complex payment or compliance matters in your favour where required. Live chat, email and phone channels are available so you can choose the most convenient route.
| Department | Contact |
|---|---|
| Customer support | Live chat (24/7); email: [email protected] |
| General enquiries | Email: [email protected] — response Mon–Fri, 09:00–18:00 |
| Affiliate enquiries | Email: [email protected]; account manager liaison |
| Phone | +44 20 3874 6521 (Mon–Fri, 09:00–18:00) |
| Payments enquiries | Email: [email protected] — settlements and withdrawals |
| Data protection | Email: [email protected] — privacy and data requests |
| Working hours | Live chat: 24/7; Email support: Mon–Fri, 09:00–18:00 |
For detailed enquiries, account queries or requests that require documents, please contact support by email. Email is the preferred channel for matters needing a full explanation or attachments. Include a concise subject line, your account details and up-to-date contact information so the team can verify your identity and respond without delay. Incomplete messages may slow resolution.
Most enquiries are answered within one business day; simple queries often receive an initial response sooner. More complex issues — for example disputes, account verification or withdrawal investigations — may take longer depending on their nature and the checks required. Please allow extra time for detailed investigations and supply any requested documents promptly to help speed up resolution.
Please share any feedback, suggestions or ideas for improving the website. All submissions are reviewed carefully and considered when prioritising updates to the service and user experience. Use the feedback form or support channels to report bugs, suggest features or comment on content; responses will be provided where appropriate and input helps shape future improvements.
