At Jokabet we are committed to safer gambling and to helping players keep play controlled and enjoyable. Player safety is a priority in every decision we make: we provide practical tools, clear information and routes to support so customers can manage their activity, limit harm and take a break whenever they need to.
We aim to reduce gambling-related harm by promoting informed, controlled play. That includes offering adjustable controls, verifying identity where required, monitoring account activity for signs of risk, and intervening when behaviour suggests a player may be at risk. We treat requests for restrictions and exclusions seriously and respect player privacy throughout.
Players can set controls directly from their account. Tools include deposit and loss limits, session reminders, temporary account breaks (timeouts) and self-exclusion. Customer support can help apply and remove measures where appropriate. UK players who opt into national schemes will have exclusions recognised across participating operators.
Deposit limits are available as daily, weekly and monthly controls. Standard self-service limits are: daily £1,000, weekly £5,000 and monthly £15,000. Players may reduce these limits at any time via account settings. Requests to increase limits may be subject to a cooling‑off period and additional checks.
Loss limits let players cap net losses over a chosen period. These are fully customisable and can be set or changed through the Responsible Gambling section of the account. Using loss limits helps keep spending within a pre-defined budget and prevents chasing losses.
Session reminders can be set to prompt breaks at regular intervals. Temporary timeouts are available for short breaks and typically range from 7 to 30 days. Timeouts pause account activity but preserve account data so a player can return after the chosen period.
Permanent self‑exclusion removes access to the account for a specified length of time or indefinitely. UK players can choose to self-exclude through their account or via national programmes such as GAMSTOP, which prevents access across participating operators. Support is available to discuss options before, during and after exclusion.
If gambling is causing harm, speak to a trained adviser. Organisations offering support in the UK include GamCare, GambleAware, GAMSTOP and Gamblers Anonymous. These charities provide free, confidential information, self‑help resources and counselling options. If you are unsure which route to take, consider contacting one of these organisations for guidance.
