Responsible Gambling Policy

At Jokabet we are committed to safer gambling and to helping players keep control. We want play to stay enjoyable and responsible, so we provide clear tools and support to manage activity, protect vulnerable players and respond quickly if someone needs extra help.

Our player protection principles

We aim to promote responsible play, detect signs of harm early and act where necessary. We balance customer privacy with preventing harm by using account monitoring, verification checks and by responding to reports from players or third parties.

Activity-control tools

You can manage your account activity using the controls in your profile. Available options include setting limits, taking a short time-out and requesting account restrictions or permanent account closure. If you need help applying any measure, contact customer support for assistance - [email protected].

Deposit limits

Players may set personalised daily, weekly or monthly deposit limits to control how much they add to their account. Limits can be increased or reduced through your account settings, but increases may be subject to a waiting period to help avoid impulsive changes.

Loss limits

Loss limits allow you to cap net losses over a set period. Use loss limits to help manage your overall spend and prevent chasing losses. Contact us if you want guidance on setting limits that suit your budget.

Time limits and breaks

Session time reminders and voluntary time-outs are available to encourage regular breaks. You can set session reminders or choose a temporary break from play for a few days, weeks or longer. During a time-out your account will be restricted from wagering.

Self-exclusion

If you need a longer break, request self-exclusion and we will close or suspend your account for an agreed period. Self-exclusion is a confidential measure - please contact [email protected] or use the account controls to start the process.

Recognising problem behaviour

Signs that gambling may be causing harm include spending more than intended, trying to chase losses, neglecting other responsibilities, borrowing to gamble and anxiety about play. If you notice these changes in yourself or someone close to you, take action early.

Practical tips to stay in control

Set clear deposit and loss limits before you play, use session reminders, avoid gambling when stressed or tired, never chase losses and only gamble with money you can afford to lose. Talk to a friend or a support service if you feel your control slipping.

Professional help and support organisations

If you are in the UK and need confidential help, consider organisations such as GamCare, GambleAware or Gamblers Anonymous. These services offer guidance, helplines and counselling. For immediate help with account controls, contact us at [email protected].